Page 17 - Focus Artesia Summer 2020 | Creative Arts & Music

business

SPOTLIGHT

JoLynn Hope, RN and I,
Joyce Munoz, BSN, RN co-
founded J&J Home Care, Inc.
in March 1995.
The vision of our non-profit organization was
to provide quality nursing and therapeutic
care in our hometown through home health
services. We started with a single patient
25 years ago and have provided services to
hundreds of local families.
At our first location at 601 Mahone, JoLynn In July 2007, Ben Harvey, CPA was hired to be the CFO. Once again, we
was our CEO and I was the COO and only field found ourselves outgrowing our base of operations and relocated to our
current address at 1301 W. Grand. We also added speech therapy services,
Joyce Munoz, CEO nurse. We had two other employees, Mary rounding out the rehabilitative support team.
Lou Thomas, CNA/HHA and an administrative
assistant. Local physicians gave us our first referrals and we began to Today, Shara Ivans, BSN, RN is the Director of Clinical Services. Becky
grow from there. By 1998 we had hired several nurses including our Muniz, CNA/HHA is the Director of Personal Care Services and Private
first Director of Nursing. We also added several home health aides and Duty Services. Dolly Richards, CM is the Director of Social Services.
extended services to include social work and physical therapy. Sarah Herrington is the Director of Case Management. We have 10 staff

J&J quickly became the home town source for meeting home health members that have been with us for over 15 years, 23 that have been with
care needs. In 1999 we added Medical Fragile, Disabled and Elderly, and us for over 10 years, and 25 staff that have been with us for over 5 years.
Developmental Disabilities Case Management state waiver programs. Our agency is run by a governing board of directors and currently provides
New growth prompted a move to a bigger location, 2314 W. Main. services to over 400 individuals, clients, and patients. We have over 110
staff who takes great pride in providing medical and non-medical care to
There, in 2001 we expanded services again to include contracts with our fellow Artesians and southeastern New Mexicans.
Medicaid, Medicare, Private Insurance, and private pay. We also began to
provide personal care services through Medicaid Personal Care Services While our vision 25 years ago was to provide quality and skilled care to our
which broadened our opportunity to meet the non-medical needs of the friends and neighbors, our services have extended throughout the region.
aging in our community. In addition, we secured a contract with Early and We have been a member of the NM Association of Home and Hospice
Periodic Screening, Diagnostic and Treatment Services (EPSDT). Care since 1995. Since 2009, J&J Home Care has been accredited by
the Community Health Accreditation Partner (CHAP). CHAP accreditation
This resulted in an influx of younger patients and employees. Through demonstrates that our programs meet the industry’s highest standards.
this program, we provided services to children under the age of 21 who
are covered by the New Mexico Medicaid Plan. During this time, we also Through the years, J&J Home Care has won numerous awards. In 2019,
added occupational therapy. our agency was recognized through patient satisfaction surveys as
performing in the top 25% nationwide. This year, we achieved the coveted
JoLynn resigned from her position in 2001 and I became the CEO. Case 5-star rating from Medicare; the only home health care agency to achieve
management services were expanded and we added 15 case managers this in New Mexico! Across the country, agencies fall “in the middle”
and provided support/services to over 300 individuals both in Artesia and with 3 or 3.5 stars. A star rating higher than 3.5 means that an agency’s
throughout Southeast New Mexico. Our hometown homecare specialties performance was better than average compared to other agencies in the
were now touching the lives of families beyond the boundaries of our country. We always knew our clinicians and staff were 5-star and we are
small town. so pleased that they are getting the recognition they deserve.

This agency started with a dream to
improve the lives of people in our
Nurses' Week
community. Two nurses, two staff
members, and one patient grew into the
thriving home health agency that J&J Home
Care is today. We hope to continue serving
our community for many years to come.

SUMMER 2020 | FOCUS ON ARTESIA 17